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For billing questions regarding your utility/water bill, please contact the Billing and Collection Department.


The Utilities Administration Division assumes overall responsibility for providing water and wastewater treatment as well as distribution and collection services, ensuring regulatory compliance, monitoring customer satisfaction, providing managerial and clerical support to all Utilities divisions, and overseeing the Utilities Capital Improvement Program.

The Utilities Administration Division is located on the 4th Floor of the Municipal Plaza Building at 119 W. 4th Street, Odessa, TX 79761. This division provides support and clerical services for the Utilities Department, as well as receives requests from customers for water and wastewater maintenance and repair services. By calling 432-335-4625, customers can report problems such as water line breaks, leaks at the water meter, low water pressure, sewer blockages and backups.

The Utilities Administration Division provides many critical support activities to the other Utilities Divisions.
These include:

  • Payroll 
  • Purchasing 
  • Clerical Assistance
  • Radio Dispatch to Field Crews 
  • Cross connection control
  • Provision of numerous customer service activities 
  • Budget and Rate Development
  • Compliance with regulatory reporting requirements 
  • Other managerial activities
  • Capital Improvements Program Development 

Administration Staff

Ben Jordan , Assistant Director of Utilities Treatment

Richard Salinas, Assistant Director of Utilities Field Operations