FAQ's

The Billing and Collections Department provides service for water, sewer and reuse. They are located at 411 W 8^th Street and can be reached at (432) 335-3204.

The Water Distribution Division oversees issues pertaining to water leaks and sewer backups. If you need immediate assistance, please contact the Water Distribution Division at (432) 368-3561. The Water Distribution Division will send someone out to check the issue and determine if it is an issue the City handles or if it is the responsibility of the homeowner per City ordinances.

You may have low water pressure due to a cut off at meter not being completely open, a faulty water meter, a possible crimp in the service line, a water leak in your area, isolated water valves on main water supply (not open), or restricted water supply through your water softener due to a clog. You can check with neighbors to see if this is an isolated issue to your property or neighborhood wide.  If you are experiencing low water pressure, please call the Water Distribution Division at (432) 368-3561.

Contractors notify the City’s Engineering Division when conducting work in the City’s right-of-way (alleys and streets). For information regarding who is doing work in your area you can contact the Engineering Division at (432) 335-3242.

Water coming out of a meter box could be a sign of a possible leak. If you have water coming out of your meter box, please contact the Water Distribution Division at (432) 368-3561.