MRU SOP

The standard operating procedure (SOP) establishes roles, responsibilities and a set of instructions to guide staff responsible for the administration of the Mortgage/Rental/Utility (MRU) Assistance Program to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with Housing and Urban Development (HUD) regulations and City of Odessa policies and procedures.

A copy of the SOP can be found HERE.