IVR System Instructions

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Press Enter to show all options, press Tab go to next option
  1. Dial 335-3204
  2. Press 1 for English
  3. Press 2 for Spanish
  4. Press 1 for Acct Information
    Enter Customer ID (This is the 1st portion of acct #) What is this?
    Enter Location ID (This is the 2nd portion of acct #) What is this?
  5. Press 1 to pay entire balance of $_____ with Visa, MasterCard or American Express
  6. Press 2 to pay entire balance of $_____ with personal check
  7. Press 3 to pay entire balance of $_____ with company check
  8. Press 4 to pay past due balance of $_____ with Visa, MasterCard or American Express
  9. Press 5 to pay past due balance of $_____ with personal check
  10. Press 6 to pay past due balance of $_____ with company check
  11. System will then prompt you for your credit card or check information.

Please note that we are still available to you during business hours if you like to talk to a representative. The City of Odessa cares about your concerns and wants to make it easy for you to reach us. Talk to us at anytime.